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We offer hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To return your product, mail your product to:
BOOM Headshop, PO BOX 396, DENVER, CO, 80201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Orders that are cancelled within 24 hours of the order being placed are fully refunded with no restocking fees.
A 15% restocking fee may apply on orders cancelled more than 24 hours after the order is placed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BOOM Headshop, PO BOX 396, DENVER, CO, 80201
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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First off, the shipping was faster than expected also very well packed... This product is by far the BEST on the market. This Puffco Peak Pro hits like a train. #BoomHeadShop
Smoking without a filter is just dumb, it's not only safer for our lungs it's also makes for smoother hits. Catches all the tiny shake when smoking from a joint, blunt, or dry herb vape.
Highly recommended. No pun intended. Love this company! They seem to genuinely care.
This is the most expensive thing I've ever bought. I'm usually the buy a 50 dollar glass and 200 worth of meds 😆 but I can honestly say I love this thing and have no greets as someone whose been smoking for over 20.years it hits good heats up fast ways to clean its been so.nice so far. Would definitely recommend this product Certified By a lifetime Stoner I've been smoking since I was 14 I'm 39 now.
Received it fast and in perfect condition thank you
Can’t say I have any complaints on this! Great battery life and strong to get anything you need to smoke done!
Concentrates roll off like butter
Very tasty! Burns smooth!
made me feel very relaxed and happy will buy more
At first it seemed ridiculous, but it is my go to tool for dabbing. No back and forth on 2 tools. Charge last pretty long and looks cool too!
the battery works amazing and the tin it came in was really cool
Can’t say anything bad! I ordered my product and received it fairly quickly - I got exactly what I ordered with some extra treats in the box (thank you). All and all I would absolutely shop here again and recommend to my friends.
As far as the flower mill, hands down the best Grinder I have purchased - I use a desktop vaporizer and the grind is perfect each time. Never gunks up, gets stuck or has any weed left in chamber. It’s worth the money - you won’t be dissatisfied!
No more clogged bowls and hard pulls. Easy to clean and impossible to break. Love it.
Great art work. Hits very smooth the uv glass glows nice also