Vision & Mission
Here at BOOM, we strive to offer a personable, inclusive, and genuine experience for all types of consumers. Our company was founded to provide customers with exceptional service and a wide range of state-of-the-art smoking and vaping accessories.
We noticed that most online options have non-existent customer support, slow shipping times, and cheap products made overseas. BOOM carefully selects the brands we partner with to ensure that you get a well-made product that won’t waste your time or your money!
BOOM, originally Wildcat Water Pipes, was founded in 2016 in Tucson by Arizona native, David Keller, who had a passion for helping others in the local community find reliable products. The mission at the time was to provide affordable and quality merchandise to the local University of Arizona Wildcat community, and has since grown into a country-wide online head shop. When not working, David likes to mountain bike, garden, spend time with his dachshund mix Lucky, and study Greek philosophy or space.
We have slowly gained traction in various markets over the years and hope to keep expanding while continuing to connect and offer more value to our existing customer base. BOOM regularly attends trade shows, such as Champs in Vegas and Denver, to assure that we are up to date on the latest products in the industry.
Online Headshop Benefits
We know that sometimes brick-and-mortar head shops can be a little intimidating, and the good ones are few and far between. That’s why BOOM offers an online experience that lets the consumer choose the products that are right for them, without being upsold by a pressing retail associate. We offer help when you need it, and lay low when you don’t!
Unlike most online head shops, BOOM is based in the United States, and our warehouse model allows for highly competitive prices and shipping times. We prioritize customer satisfaction and always work with the customer to ensure a positive experience.
Our affiliate program is a way for anyone passionate about what we do to be a part of our team! As an affiliate, you receive a custom code to share on social media and the web, and when a visitor purchases with your code, you receive commission on the sale.
How We Solve Problems
Our glass bongs, dab rigs, bubblers, hand pipes, and other accessories are packaged to ensure the integrity of the products. Most glass shipments are insured by the carrier. If you receive a broken item, please take pictures of the item and packaging and contact our support team.
BOOM works with customers in various ways to ensure complete satisfaction. If a product you have used isn’t up to your standards, we will do our best to suggest some alternative products at a generous second-order discount. If you have purchased a product and were not completely satisfied with it, please contact our support team and we will do our best to take care of everything.
If you have any more questions, don’t hesitate to contact us or browse our FAQ’s! We are glad you are here, and are looking forward to providing you with the best of the best in the industry!