Refund policy
Refund Policy
Our refund policy offers hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be new, unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@boomheadshop.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Damaged Item Policy
In the unfortunate event that you receive your item in a damaged condition, it is imperative that you contact us within 3 business days of receiving your package. To ensure that we can assist you effectively, we require that you send pictures or video evidence of the damaged item to our support email at support@boomheadshop.com within 3 business days of the item being marked as delivered by the carrier. This is a crucial step for us to verify the condition of the product and take appropriate action.
Please be assured that all shipments are insured and protected against damage. In the event of damage, we will work closely with you and our shipping partners to resolve the issue as swiftly as possible. However, it is essential that you adhere to the 3-business-day timeframe for sending evidence of damage to our email to ensure that your claim is processed effectively.
Return and Replacement/Refund Process
If your item is confirmed to be damaged upon arrival, we will provide you with a prepaid return shipping label to facilitate the return of the damaged product at no additional cost to you. It is crucial that you return the damaged item to us using the provided return label to ensure a smooth and efficient resolution process. Please note that replacements, refunds, or store credit will not be issued until the item has been returned and inspected by our team.
Upon receipt of the returned damaged item, and following its inspection to confirm the damage, we will promptly proceed with your preferred resolution. This could involve sending out a replacement item, issuing a full refund, or offering store credit, depending on your preference and item availability. The choice between these options will be clearly communicated and offered to you once we have processed the return.
We are committed to ensuring that the resolution process is as straightforward and hassle-free as possible for our customers. Our aim is to minimize any inconvenience caused by the receipt of a damaged item and to rectify the situation to your satisfaction promptly.
Dispute Resolution & Chargebacks
By placing an order with us, you agree to contact our customer support team directly regarding any order, product, shipping, or billing issues and to allow up to 30 business days for us to investigate and attempt to resolve the matter.
Product Warranties
Many products sold by our business include manufacturer warranties that cover defects, malfunctions, or performance issues when used as intended. These warranties are provided and administered by the manufacturer, not by our company. Warranty coverage typically includes repair or replacement and is the primary remedy for product-related issues.
All warranty-related requests must be submitted exclusively through the Warranty Assistance Form on our website. Warranty requests submitted via email, text message, phone calls, social media, or any other method are not processed and do not constitute a valid warranty claim.
Our Warranty Assistance Form exists to securely collect required documentation (including images or videos) and to ensure claims are properly routed to the appropriate manufacturer or warranty provider. While we do not manage or adjudicate manufacturer warranties, we are happy to assist customers by providing the correct manufacturer information and guidance on where and how to submit a warranty claim once the form is completed.
Payment disputes are not a substitute for the warranty process and will not be used to initiate or process warranty claims.
Improper Disputes
Initiating a chargeback or payment dispute for a product that is covered by an applicable warranty—without first submitting a warranty request or allowing us a reasonable opportunity to resolve the issue—constitutes an improper dispute and a violation of these Terms of Service.
Payment disputes are not a substitute for warranty or return procedures and do not override the contractual remedies agreed to at the time of purchase.
Chargeback Consequences
- Filing a chargeback without first contacting us or following the required warranty or return process may result in:
- Delays in resolution due to bank investigations
- Denial of warranty or return assistance
- Documentation being submitted to the card issuer showing non-compliance with our Terms of Service
- Restrictions or limitations on future purchases
We are committed to resolving customer concerns promptly and fairly. Most issues can be resolved quickly through our support and warranty processes without the need for a chargeback.
