Shipping policy

We offer discreet shipping for all our products to customers who are 21 years old or older. Please ensure that you meet the legal age requirement before placing an order with us.

By placing an order with BOOM Headshop, you acknowledge that you have read, understood, and agree to this Shipping Policy, as well as our Terms of Service and Return & Refund Policy. These policies govern the shipment, delivery, investigation of delivery issues, and resolution of shipping-related claims.

Orders are processed as quickly as possible, and processing times may vary depending on sales volume. We strive to ship orders promptly, and most orders are shipped within 3-5 business days from the time they are placed. We ship via USPS and offer both standard and expedited shipping options. Shipping fees will be calculated at checkout and are based on the weight of the order and the shipping address.

We do not ship to APO/FPO addresses, or international addresses. We currently only ship within the United States.

Once your order has been shipped, you will receive a tracking number via email, which you can use to track the delivery status of your package. Please note that delivery times may vary depending on the shipping method selected and the shipping address.

Delivered Package Claims Policy

If a shipment is marked as delivered by the shipping carrier but you believe you did not receive it, you must contact BOOM Headshop within 2 business days of the delivery scan shown on the carrier’s tracking page.

This timeframe allows us to promptly request carrier delivery records, including GPS delivery data, delivery confirmation details, signature confirmation records, delivery photographs (when available), and other available carrier information while the information is still accessible.

Before contacting us, customers should check with:

  • Household members
  • Neighbors
  • Building management or leasing offices
  • Mailrooms or package receiving areas
  • Any secure or alternate delivery locations around the property 

Shipping carriers may leave packages in alternate secure locations or with another individual at the delivery address.

All shipments are insured during transit. If a shipment is reported missing after the carrier has confirmed delivery, BOOM Headshop will work with the customer and the shipping carrier to investigate the claim and determine the appropriate resolution.

Customers are required to cooperate with the investigation process, which may include:

  • Providing additional information regarding the shipment and delivery location
  • Confirming delivery details with the shipping carrier
  • Submitting a Missing Mail Search request or carrier investigation request
  • Filing a carrier insurance claim when applicable
  • Providing documentation requested by the carrier or insurance provide
  • Submitting a police report in cases involving suspected theft or criminal activity

For high-value shipments or claims involving suspected theft after confirmed delivery, BOOM Headshop reserves the right to request additional documentation, including a police report, before approving any replacement, refund, or reimbursement request.

Carrier records, including delivery scans, GPS delivery data, signature confirmation, delivery photographs (when available), and other carrier documentation, will be considered when reviewing delivery-related claims.

Replacement, refund, or reimbursement requests involving packages marked as delivered will be evaluated after the carrier investigation has been completed and sufficient information has been provided to verify the claim.

Claims reported outside of the stated timeframe may be subject to limitations due to carrier reporting requirements, investigation limitations, or reduced availability of delivery records.

Damaged Item Policy

In the unfortunate event that you receive your item in a damaged condition, it is imperative that you contact us within 3 business days of receiving your package. To ensure that we can assist you effectively, we require that you send pictures or video evidence of the damaged item to our support email at support@boomheadshop.com within 3 business days of the item being marked as delivered by the carrier. This is a crucial step for us to verify the condition of the product and take appropriate action.

Please be assured that all shipments are insured and protected against damage. In the event of damage, we will work closely with you and our shipping partners to resolve the issue as swiftly as possible. However, it is essential that you adhere to the 3-business-day timeframe for sending evidence of damage to our email to ensure that your claim is processed effectively.

Return and Replacement/Refund Process

If your item is confirmed to be damaged upon arrival, we will provide you with a prepaid return shipping label to facilitate the return of the damaged product at no additional cost to you. It is crucial that you return the damaged item to us using the provided return label to ensure a smooth and efficient resolution process. Please note that replacements, refunds, or store credit will not be issued until the item has been returned and inspected by our team.

Upon receipt of the returned damaged item, and following its inspection to confirm the damage, we will promptly proceed with your preferred resolution. This could involve sending out a replacement item, issuing a full refund, or offering store credit, depending on your preference and item availability. The choice between these options will be clearly communicated and offered to you once we have processed the return.

We are committed to ensuring that the resolution process is as straightforward and hassle-free as possible for our customers. Our aim is to minimize any inconvenience caused by the receipt of a damaged item and to rectify the situation to your satisfaction promptly.