Shipping policy

We offer discreet shipping for all our products to customers who are 21 years old or older. Please ensure that you meet the legal age requirement before placing an order with us.

Orders are processed as quickly as possible, and processing times may vary depending on sales volume. We strive to ship orders promptly, and most orders are shipped within 3-5 business days from the time they are placed. We ship via USPS and offer both standard and expedited shipping options. Shipping fees will be calculated at checkout and are based on the weight of the order and the shipping address.

We do not ship to APO/FPO addresses, or international addresses. We currently only ship within the United States.

Once your order has been shipped, you will receive a tracking number via email, which you can use to track the delivery status of your package. Please note that delivery times may vary depending on the shipping method selected and the shipping address.

Delivered Package Claims Policy

If a shipment is marked as delivered by the carrier but you believe you did not receive it, you must contact us within 24 hours of the delivery scan time shown on the carrier’s tracking page.

This timeframe is required so we can promptly request delivery GPS data and initiate an investigation with the shipping carrier. Claims reported after this 24-hour window may be significantly limited or unable to be resolved due to carrier reporting restrictions.

We recommend checking with household members, neighbors, building management, and the immediate delivery area before contacting us, as carriers sometimes leave packages in alternate safe locations.

In the unlikely event that your package is lost during shipping, please contact us within 24 hours of the posted delivery date. We will work with you to resolve the issue and ensure that you receive your order as quickly as possible.

Damaged Item Policy

In the unfortunate event that you receive your item in a damaged condition, it is imperative that you contact us within 3 business days of receiving your package. To ensure that we can assist you effectively, we require that you send pictures or video evidence of the damaged item to our support email at support@boomheadshop.com within 3 business days of the item being marked as delivered by the carrier. This is a crucial step for us to verify the condition of the product and take appropriate action.

Please be assured that all shipments are insured and protected against damage. In the event of damage, we will work closely with you and our shipping partners to resolve the issue as swiftly as possible. However, it is essential that you adhere to the 3-business-day timeframe for sending evidence of damage to our email to ensure that your claim is processed effectively.

Return and Replacement/Refund Process

If your item is confirmed to be damaged upon arrival, we will provide you with a prepaid return shipping label to facilitate the return of the damaged product at no additional cost to you. It is crucial that you return the damaged item to us using the provided return label to ensure a smooth and efficient resolution process. Please note that replacements, refunds, or store credit will not be issued until the item has been returned and inspected by our team.

Upon receipt of the returned damaged item, and following its inspection to confirm the damage, we will promptly proceed with your preferred resolution. This could involve sending out a replacement item, issuing a full refund, or offering store credit, depending on your preference and item availability. The choice between these options will be clearly communicated and offered to you once we have processed the return.

We are committed to ensuring that the resolution process is as straightforward and hassle-free as possible for our customers. Our aim is to minimize any inconvenience caused by the receipt of a damaged item and to rectify the situation to your satisfaction promptly.