FAQ
Shipping
Most orders are processed and shipped out within 3-5 business days.
Average delivery time is 3-5 business days in transit.
We're proud to be the #1 fastest shipping online headshop in the USA.
Yes – we we are able to ship most of our products to P.O. boxes. All shipments to P.O. boxes are shipped via USPS.
An adult signature may be required on certain orders and shipments. This depends on the product, local regulations in your delivery area, and other factors.
If your glass bong or rig arrives broken, please take sufficient pictures of the damaged goods and send it to us via our support chat. We will then determine a refund or send a replacement.
Exceptions can occur, and we will do our best to notify you if there will be any delays with your order.
Orders
Yes! You can place an order today for $0 and pay in 4 interest-free installations. To buy now and pay later, use the “Sezzle” option at checkout.
Most states require you to be at least 18 years of age to purchase from an online headshop. Some states may require an age limit of 21. We highly encourage you to familiarize yourself with the headshop regulations in your jurisdiction.
Yes. We accept returns for 30 days from the initial purchase date as long as the product is new, unopened, and still in the original packaging.
Please note, there is a 7% fee on return orders. This fee is charged by the payment processor and is non-negotiable and we do not have any way to waive this fee.
Payments
We do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories.
We accept all major credit and debit cards; MasterCard, VISA, American Express, Discover.
You can also use Sezzle on our online headshop, which allows you to purchase merchandise today for $0 and then pay 4 interest-free payments over the course of 6 weeks.
Yes, we price match any authorized retailer.
Yes! You can buy any product on our website and pay later in 4 installments at 0% interest.
Use the Sezzle payment option at checkout to buy now and pay later.
We ship via USPS, UPS, FedEx.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.