FAQ
Shipping
Most orders with our free standard shipping are processed and shipped out within 7-10 business days.
Expedited processing and shipping upgrades are available at checkout.
Yes – we we are able to ship most of our products to P.O. boxes. All shipments to P.O. boxes are shipped via USPS.
An adult signature may be required on certain orders and shipments.
This depends on the product, local regulations in your delivery area, and other factors.
An adult signature is required for age restricted products and orders over $200.
Yes. BOOM Headshop is PACT-Act Compliant and eligible to ship out products including vaporizers and e-rigs.
We ship via USPS, UPS, FedEx.
If your item arrives damaged or broken, please take sufficient pictures of the damaged goods and email it to us within 24 hours of the posted delivery time.
Orders
Yes! You can buy any product on our website and pay later in 4 installments at 0% interest.
Use the Sezzle payment option at checkout to buy now and pay later.
Most states require you to be at least 18 years of age to purchase from an online headshop. Some states may require an age limit of 21. We highly encourage you to familiarize yourself with the headshop regulations in your jurisdiction.
Yes. We accept returns for 30 days from the initial purchase date as long as the product is new, unopened, and still in the original packaging.
Restocking fees may apply
Payments
Credit/Debit Card
We accept all major credit and debit cards; MasterCard, VISA, American Express, Discover.
Buy Now Pay Later
You can also use Sezzle on our online headshop, which allows you to purchase merchandise today for $0 and then pay 4 interest-free payments over the course of 6 weeks.
Cryptocurrency
We also accept all Coinbase supported cryptocurrencies including Bitcoin, Litecoin, Ethereum, Dogecoin, and more.
Yes, we price match any authorized retailer.
We do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories.
Yes - we accept all major cryptocurrencies including Bitcoin, Litecoin, Ethereum, Dogecoin, and more.
Product Support
To file a warranty claim for your Puffco device visit puffco.com or start a claim via the Puffco mobile app.
To file a warranty claim for your Dr Dabber device visit drdabber.com
Any questions?
If we still haven't answered your question, contact our USA based customer support via phone or email
