Frequently Asked Questions
Ordering & Payment
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through Sezzle as a Buy Now Pay Later option and cryptocurrency.
Sezzle is a payment option that allows you to split your purchase into four interest-free payments over six weeks. Simply select Sezzle at checkout, create an account, and enter your payment information. Sezzle will automatically charge your card every two weeks for the remaining balance. There is no interest or fees as long as you make your payments on time.
Yes, your payment information is processed securely through our payment processor. We use industry-standard encryption and security protocols to ensure that your information is protected.
If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel or change an order once it has been processed and shipped.
You must be 21 years or older to make a purchase on BOOM Headshop. By making a purchase, you confirm that you are of legal age.
Shipping & Delivery
We can ship all smoking accessories, non-hemp products, and other eligible items to all 50 states within the United States.
However, please note that while hemp-derived HHC (hexahydrocannabinol) products are legal under federal law, certain states have additional regulations that may restrict shipping of these products. It is the responsibility of the customer to be aware of these laws and regulations in their area before placing an order.
We use USPS, UPS, and FedEx for our shipping carriers. The carrier used for your order will depend on the shipping method you choose at checkout and your location. We'll provide you with a tracking number once your order ships, so you can monitor its progress. If you have any other questions, please feel free to ask!
Yes, we understand the importance of privacy when it comes to purchasing smoking products, and we take steps to ensure that your package is discreetly shipped. All packages are shipped in plain, unmarked boxes or padded envelopes with no logos or branding that could indicate the contents inside. Additionally, our shipping labels do not include any information about the contents of the package.
We offer free Economy shipping on all orders over $75 within the United States.
For orders under $75, shipping costs will vary depending on the weight and size of the package and your shipping location.
If you require faster delivery, we also offer additional paid shipping options such as Standard and Express shipping. The shipping costs for these options will also vary depending on the weight and size of the package and your shipping location. You will be able to see the shipping costs for your order during the checkout process.
Orders are typically processed within 1-2 business days, but please allow additional processing time during peak periods or sale events. We process orders in the order they are received to ensure fairness to all customers.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order and track its progress.
In the event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and either replace your order or issue a refund.
Selecting expedited shipping only affects the shipping time, not the processing time. If you need your order by a specific date, please contact us before placing your order to confirm that we can meet your deadline.
During peak periods or sale events, our order volume increases significantly, which can cause slight delays in order processing times. Rest assured that we are working as quickly as possible to fulfill all orders and get them shipped to you. If you have any concerns about the status of your order, please don't hesitate to contact us for an update.
If you need to change the shipping address on your order, please contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that the change will be made in time.
We currently do not offer a pick-up option for orders. All orders must be shipped via our standard ground shipping or expedited shipping options.
Returns & Exchanges
We offer a 30-day return policy on all unopened merchandise. If you are not satisfied with your purchase, please contact us to initiate a return.
To initiate a return or exchange, please contact us with your order number and reason for return/exchange. We will provide you with instructions on how to return the product.
Once we receive your returned item, we will inspect it and process your refund or exchange within 5 business days. Please note that depending on your bank or credit card company, it may take an additional 2-10 business days for the refund to appear on your account.
Unfortunately, we do not accept returns or exchanges on opened or used merchandise, unless they are damaged or defective. If you receive a damaged or defective item, please contact us within 30 days of receiving the product and we will provide you with instructions on how to return the item for a replacement or refund.
Yes, you may exchange your item for a different product of equal or lesser value. If the new item costs more, we will charge you the difference
Yes, you may return a product that was purchased on sale, but the refund will be based on the sale price, not the original price.
Our smoking products are made from a variety of materials including borosilicate glass, silicone, ceramic, and metal. We only carry products from premium brands that use the highest quality materials.
Yes, we offer a variety of organic and all-natural smoking products such as rolling papers, wraps and cones made from unbleached hemp, bamboo, and other plant-based materials. We also offer tobacco-free herbal smoking blends.
The best way to clean your smoking product depends on the material it is made from. For glass or ceramic products, we recommend using isopropyl alcohol and coarse salt to remove any residue. For silicone products, we recommend using a mild soap and warm water. Please refer to the manufacturer's instructions for specific cleaning recommendations.
No, we do not test our products on animals.
Yes, absolutely! We are proud to say that 100% of all the products we carry are naturally produced from hemp. We understand the importance of providing high-quality and natural products to our customers, and hemp is an excellent source for natural ingredients. All of the brands we work with prioritize using hemp-derived ingredients that are carefully sourced and tested for purity and potency. Whether you are looking for CBD products or other hemp-derived natural products, you can trust that our selection meets the highest standards for quality and effectiveness.
Yes, all of our products comply with federal laws regarding hemp-derived CBD products. All products contain less than 0.3% THC by weight, which is the legal limit for hemp-derived products.
The 0.3% THC limit is the maximum amount of tetrahydrocannabinol (THC) that is allowed in hemp-derived CBD products.
All ingredients are listed on the product pages and on the packaging of our products. Our products are made from American grown hemp and all hemp-derived products are made in the USA. If you have any specific questions or concerns, please contact us.
The brands we carry prioritize using organic and natural ingredients whenever possible, though not all of the products we offer are certified organic. We work with reputable brands that share our commitment to using high-quality, sustainably sourced ingredients in their products. If you have any questions or concerns about the ingredients in any of our products, please do not hesitate to contact us. We are happy to provide more information to ensure that you can make an informed decision when selecting products from our store.
While our hemp CBD products contain less than 0.3% THC, it is possible to fail a drug test if you use our products regularly or in large quantities. This is because drug tests are sensitive to even trace amounts of cannabinoids. If you are concerned about drug testing, we recommend consulting with your employer or healthcare provider before using our products.
Hemp and marijuana are both members of the cannabis family, but they differ in their chemical composition and legal status. Hemp contains less than 0.3% THC and is legal under federal law, while marijuana contains higher levels of THC and is still illegal under federal law. Our products are made from hemp-derived CBD and contain less than 0.3% THC, which is the legal limit for hemp-derived products.