Returns We offer hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Returns Address To return your product, mail your product to:
BOOM Headshop, PO BOX 396, DENVER, CO, 80201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Orders that are cancelled within 24 hours of the order being placed are fully refunded with no restocking fees.
A 15% restocking fee may apply on orders cancelled more than 24 hours after the order is placed.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: BOOM Headshop, PO BOX 396, DENVER, CO, 80201
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Ordered a Puffco Peak Pro from Boom Headshop and what a great experience it has been. The order arrived within three days coming from Denver to Sarasota. It was packed well and inside the box was a bag of Starburst Chews taffy candy. This gift really went a long ways towards a great customer experience. I then opened the box, opened the case of the Puffco Peak Pro and admired the design. After reading the owners guide I installed the Android Puffco App and proceeded to test it out. Everything about this product was first class. I like the design. It's well built, easy to use and the results are awesome. I use the app exclusively just because it makes it so easy to use. I rate both Boom Headshop and Puffco Peak Pro 5 Stars.
First cap I bought just to test the waters and it's still one of the ones I consistently go back to using. I can't use it on some of the more wider bangers but it works very well on all the medium and small ones I've tried. I can also reheat the banger without taking it off and it's never even been close to getting to hot to still handle. Will definitely buy another if the one I have now ever breaks, but it seems sturdy enough that I probably won't need another for a while!