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We offer hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To return your product, mail your product to:
BOOM Headshop, PO BOX 396, DENVER, CO, 80201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Orders that are cancelled within 24 hours of the order being placed are fully refunded with no restocking fees.
A 15% restocking fee may apply on orders cancelled more than 24 hours after the order is placed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BOOM Headshop, PO BOX 396, DENVER, CO, 80201
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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It's very nice as a rig. Small but perfect 😆 good quality. Site haves great customer service I'll be a reoccurring customer for sure. Not alot of trust worthy headshops around . Most of them charge 500% over Whole sale price . They get it for 20 charge 150 😆 but not Boom Headshop is got fair prices good quality great customer service what else can a Stoner ask for 😌 .Thank You Boom Headshop 😌 Remember Life's just one big sesh until we get Vaporized 😌
Better then the stock cap! This is worth the money!
This is a quality product ! What an upgrade from the normal atty. You can definitely tell the difference when you use it. Thicker clouds!
Love the design… no more mess! Boomshop always delivers quick and has great products
Perfect consistency and the only grinder I've ever had that gets all the weed through the bottom on the first try with no picking or tapping. I've tried just about every grinder on the market. Qubus SLX Kannastor Santa Cruz and many others I don't remember this takes the cake easily. Some might be taken aback by the lack of a kief catcher but for me that's a pro. I don't like waiting for my kief to collect I'd rather smoke it with my flower
I think I found the perfect grinder!
Some of the best quality glass and from the best puff co dealer! Super fast shipping
So easy to use . At first, set up was a little confusing downloading the app through iOS but after it’s so darn easy and fun to use. Get the hot knife as well, so helpful.
This tool is actually really handy. I was really skeptical at first of how it would be useful, but it is. Happy I got it, just slides right off the hot knife.
just slide right into the bowl
Cheap and came super fast
Great device. High quality and enjoyable experience to use.
I pre-ordered 2 Puffco proxys and received them within the 2-6 week time frame. Not only did I get a discount on both but I also got some blazy susan swabs, a few stickers and a bag of starburst free! I was really happy with the whole experience.
Coming from a space case for 20+ years.
I was interested in a finer grind to use with my vapes and came across this.
Best grind out. Comes out soon fluffy. Unbelievable. Makes vaping even better. Also recommend the extra plates.
Nice chill and relaxing 😎 high