Returns We offer hassle-free returns for 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Returns Address To return your product, mail your product to:
BOOM Headshop, PO BOX 396, DENVER, CO, 80201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Orders that are cancelled within 24 hours of the order being placed are fully refunded.
There is a 15% restocking fee for orders cancelled after 24 hours.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BOOM Headshop, PO BOX 396, DENVER, CO, 80201
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
the pipe and grinder were both really good quality and i use both daily. i also got free wraps!!! and the pre rolled blueberry wraps i did buy were packaged good and nothing was torn. i would definitely buy again.
It has helped keep my coughing more at bay, and just makes the hit sooo much smoother!! I’m already out of filters, but I know that the store sells the filters alone! I’m so happy smoking won’t affect my lungs as much anymore!! HIGHLY recommend!!
I got the 3d chamber upgrade after using one of my buddies. The fact it heats from the sides as well as the bottom makes for consistent and even heat. I definitely recommend adding the ball top upgrade and getting a glass temp pearl for the chamber to further distribute the concentrate while in use. Highly recommend this product as well as all the puffco accessories, and would recommend getting any and all from Boom. Great products and customer service
I had to get a peak pro after having used one of my buddies while out of state. I made the upgrades to the 3d chamber and travel glass as well. It's amazing to have such a nice piece that you can take almost anywhere. Highly recommend this product and would recommend BOOM, they have some great products and customer service.