Frequently Asked Questions

We accept all major credit cards: Visa, Mastercard, American Express, and Discover. Want to spread out the cost? Choose Sezzle at checkout to buy now and pay later.

Sezzle splits your purchase into four interest-free payments over six weeks. Select Sezzle at checkout, create your account, and enter your payment info. The remaining payments are charged automatically every two weeks.

No interest and no fees, as long as you pay on time.

Yes. Every payment runs through our secure payment processor using industry-standard encryption and security protocols, so your information stays protected from checkout to confirmation.

Reach out to our support team as soon as possible and we’ll do our best to make it happen. Once an order has been processed and shipped, we may not be able to change or cancel it.

Please note: cancellations requested more than 24 hours after the order is submitted are subject to a 7% restocking fee.

You must be 21 or older to purchase from BOOM Headshop. By placing an order, you confirm you are of legal age.

We do. Found a lower price on the same item somewhere else? Let our team know and we’ll match it.

Always. Check our Current Promotions page for this month’s code, plus exclusive discounts for military, healthcare workers, teachers, and more.

Every time. Orders ship in plain, unmarked boxes or padded envelopes with no logos or branding, and our shipping labels never list what’s inside.

Free Economy shipping on all US orders over $99.

For orders under $99, the rate depends on your package’s size, weight, and destination. Need it faster? Standard and Express options are available too. You’ll see every rate at checkout before you pay.

Most orders are processed within 1 to 2 business days. During the holidays and big sale events, order volume jumps and processing can take a little longer. Orders are always handled in the order they come in.

Working with a deadline? Contact our team before you order and we’ll let you know what’s possible.

Expedited shipping speeds up delivery once your order leaves us, but it doesn’t change processing time. If you need your order by a specific date, reach out before ordering so we can confirm we can hit it.

We ship with USPS, UPS, and FedEx. The carrier depends on the shipping method you choose and where you’re located.

We ship smoking accessories and gear to all 50 US states.

As soon as your order ships, you’ll get an email with your tracking number and a link to follow it. You can also log in to your account anytime to check your order status.

Contact us within 24 hours of the delivery date shown on the carrier’s tracking page.

If something arrives damaged, hold on to all the packaging and shipping materials until your claim has been processed and resolved.

Contact us as soon as possible. We’ll do our best to update the address before your order ships, but we can’t guarantee the change will make it in time.

We’re online only, so local pickup isn’t available. Every order ships via our ground or expedited shipping options.

We accept returns on unopened merchandise within 30 days. Not happy with your purchase? Contact us to start a return. See our full Refund Policy for details.

Send us your order number and the reason for your return or exchange. We’ll reply with everything you need to send it back.

Once your return arrives, we’ll inspect it and process your refund or exchange within 5 business days. Depending on your bank or card issuer, the refund can take another 2 to 10 business days to show up on your account.

We can’t accept returns or exchanges on opened or used items unless they arrived damaged or defective. If that happens, contact us within 30 days of receiving it and we’ll set you up with a replacement or refund.

Yes. If the new item costs more than the original, we’ll simply charge the difference.

Yes. Your refund will be based on the sale price you paid, not the original price.

You’ll find borosilicate glass, silicone, ceramic, and metal across our lineup. We only carry brands we stand behind, built with premium materials that hold up to daily use.

Yes. We stock rolling papers, wraps, and cones made from unbleached hemp, bamboo, and other plant-based materials for a cleaner, more natural session.

It depends on the material:

• Glass and ceramic: isopropyl alcohol and coarse salt cut through residue fast.
• Silicone: mild soap and warm water.
• E-rigs and electronics like the Puffco Peak Pro or Dr. Dabber Switch 2: follow the manufacturer’s cleaning instructions and never submerge the base.

When in doubt, check the manufacturer’s guide for your specific piece.

No. We do not test any of our products on animals.